Retrieving your removed items

This is guidance for retrieving your item removed from checked-in luggage. Request return of your item as quickly as possible as this will improve the chance of return to you. There is no certainty that your item will be able to be returned to you, and your airline is not obligated to do so. If your item was removed from your checked luggage, you may be liable for all costs associated with recovering the item. Learn about What can I bring?

Items removed from checked luggage by AvSec are transferred to your airline after twenty-four hours. The airline will dispose of items, as per their conditions of carriage after retention of between three and seven days.

When contacting the AvSec station or your airline, please supply:

The reference number on the ‘Notice of Baggage Inspection’ (on the notice placed in your bag)
Flight details - date, time, airline and flight number
A description of the item removed
Your name and contact details

The phone number for all CAA and AvSec locations and enquiries is +64 4 560 9400.

AvSec stations (use if within 24 hours of flying)

Once we have received your information, we will advise you if your airline has uplifted your item or if possession has been retained by AvSec. If more than a day has passed, please contact your airline instead.

Auckland airport workplace

Email AKLAVSEC@avsec.govt.nz

Hamilton airport workplace

Email Reception.hlz@avsec.govt.nz

Wellington airport workplace

Email reception.wlg@avsec.govt.nz

Christchurch airport workplace

Email reception.chc@avsec.govt.nz

Queenstown airport workplace

Email reception.zqn@avsec.govt.nz

Dunedin airport workplace

Email reception.dud@avsec.govt.nz

Invercargill airport workplace

Email reception.ivc@avsec.govt.nz

Airline contact details

If you are unable to reach your airline’s baggage service (or your airline is not listed here), your airport may be able to assist with contact information. Contact information on this page can be updated by emailing web@caa.govt.nz.

Auckland Airport

Air New Zealand Domestic:

09 256 3801 baggageservices.akd@airnz.co.nz

Air New Zealand International:

Air New Zealand Baggage Tracing 0800 224 872 baggageservices.akl@airnz.co.nz

Singapore, Malaysia Airlines, Cathay Pacific, China Eastern Airlines, Hainan Airlines, Sichuan Airlines, Korean Air, Qatar Airways, China Airlines, Delta:
Menzies Aviation Baggage Services 09 3948877

Jetstar, Hawaiian Airlines, Fiji Airways, LATAM:
Swissport Lost Luggage 021 624 570 or Supervisor on shift 021 882 692 akl.baggage@swissport.com.au and/or jqaklpsm@jetstar.com

For all other international carriers/airlines contact Auckland Airport:

0800 AIRPORT (0800 247 7678) lostproperty@aucklandairport.co.nz

aucklandairport.co.nz/contact-us(external link)