Retrieving your removed items

This is guidance for retrieving your item removed from checked-in luggage. Request return of your item as quickly as possible as this will improve the chance of return to you. There is no certainty that your item will be able to be returned to you, and your airline is not obligated to do so. If your item was removed from your checked luggage, you may be liable for all costs associated with recovering the item. Learn about What can I bring?

Items removed from checked luggage by AvSec are transferred to your airline after twenty-four hours. The airline will dispose of items, as per their conditions of carriage after retention of between three and seven days.

When contacting the AvSec station or your airline, please supply:

The reference number on the ‘Notice of Baggage Inspection’ (on the notice placed in your bag)
Flight details - date, time, airline and flight number
A description of the item removed
Your name and contact details

AvSec stations (use if within 24 hours of flying)

Once we have received your information, we will advise you if your airline has uplifted your item or if possession has been retained by AvSec. If more than a day has passed, please contact your airline instead.

AvSec Auckland office

Phone +64 9 255 6011
Email AKLAVSEC@avsec.govt.nz

AvSec Wellington office

Phone +64 4 388 0950
Email reception.wlg@avsec.govt.nz

AvSec Christchurch office

Phone +64 3 357 3500
Email reception.chc@avsec.govt.nz

AvSec Queenstown office

Phone +64 3 442 3049
Email reception.zqn@avsec.govt.nz

AvSec Dunedin office

Phone +64 3 474 9919
Email reception.dud@avsec.govt.nz

AvSec Invercargill office

Phone +64 3 357 0329
Email reception.ivc@avsec.govt.nz

Airline contact details

If you are unable to reach your airline’s baggage service (or your airline is not listed here), your airport may be able to assist with contact information. Contact information on this page can be updated by emailing web@caa.govt.nz.

Auckland Airport

Air New Zealand Domestic:

09 256 3801 baggageservices.akd@airnz.co.nz

Air New Zealand International:

Air New Zealand Baggage Tracing 0800 224 872 baggageservices.akl@airnz.co.nz

Qantas, Singapore, Malaysia Airlines, Cathay Pacific, Emirates, Philippine Airlines, China Eastern Airlines, Tianjin Airlines, Hainan Airlines, Sichuan Airlines, Norfolk Airlines, Samoa Airways, Korean Air, Qatar Airways, Virgin Australia, Virgin Samoa:
Menzies Aviation Baggage Services 09 256 8338

Jetstar, Hawaiian Airlines, Fiji Airways, LATAM:
Swissport Lost Luggage 021 624 570 or Supervisor on shift 021 882 692 akl.baggage@swissport.com.au and/or jqaklpsm@jetstar.com

For all other international carriers/airlines contact Auckland Airport:

0800 AIRPORT (0800 247 7678) lostproperty@aucklandairport.co.nz

aucklandairport.co.nz/contact-us(external link)