Why reporting matters

As well as being a legal requirement, reporting to CAA improves aviation safety and helps keep people safe.

Information from reports helps CAA and the aviation sector reduce aviation risks and enhance safety, for anyone in the skies and on the ground.

Because this data is so important, CAA has updated its forms and processes to make the process easier.

What to report

Legal obligations and advice on reporting accidents and incidents are outlined in:

Part 1, Definitions, distinguishes between:

Accidents:

Any event involving serious injury, death, or significant aircraft damage.

Serious incidents:

Any incident involving circumstances indicating that an accident nearly occurred.

Incidents:

Any occurrence, other than an accident, that is associated with the operation of an aircraft and affects or could affect the safety of operation.

More information

What is an accident or incident?

Quick guide: occurrences - responsibilities and time frames for the most common occurrences.

Other aviation safety concerns:

While reporting of these is not mandatory, this information is still useful to CAA.

You can find out more at the section below: What about aviation related concerns?

How to report

Accidents and serious incidents

Report these to CAA as soon as practicable by:

  • using our toll-free number, 0508 ACCIDENT (0508 222 433), and
  • filing an occurrence report within 10 days, including a statement from all crew onboard at the time of the accident, detailing the facts, conditions, and circumstances relating to the accident.

Report an occurrence(external link)

Incidents

Information about other incidents is also useful to CAA.

Report an incident(external link)

For more advice, refer to Advisory Circular AC12-1 - Mandatory occurrence notification and information.

Who can report

In most cases, pilots-in-command are responsible for reporting accidents. However, any aviation participant - that is, a licence or certificate holder, or anyone who works for an aviation operation - can report an accident, serious incident or incident.

Aviation related concerns can be reported by anyone.

Other reporting obligations

Aviation participants who are in charge of a business or undertaking (that is, who are a PCBU(external link) in terms of the Health and Safety at Work Act (HSWA)) also have reporting obligations under HSWA:

Reporting an event

Notifiable event actions infographic [PDF 198 KB]

How CAA uses data from reporting

Information from accidents and incidents helps CAA to:

  • analyse data to identify trends and patterns across different sectors
  • share findings with aviation participants
  • identify potential risks and develop solutions to improve aviation safety and reduce harm to people or property
  • use these insights to prevent similar issues in future, and
  • decide when and how to engage with parts of the sector, to raise awareness of risks and reduce harm.

How aviation participants can use data

Participants can also use data to improve aviation safety and find out more about their part of the aviation sector. CAA’s Safety Reports pages include the Occurrence and Activity Dashboard.

This has data about accident and incident rates in different areas of the aviation sector, for example by type of incident, region, type of aviation activity.

Anyone can drill down into the detail, to find out about aviation risks that might affect their operation.

How CAA will treat your information

We understand the importance of privacy. All information provided is handled with the strictest confidence and protected by the provisions of the Civil Aviation Act 1990, as well as rule 12.61 and rule 12.153.

Ready to report?

Report an accident, incident or occurrence(external link)

What about aviation related concerns?

Concerns about aviation safety do not always involve accidents, serious incidents or incidents.

Information about any aviation issues or potentially unsafe situations can also help CAA build a picture of trends and risks to safety.

If you have an aviation related concern, you can report this here:

Tell us about an aviation related concern(external link)

More information about aviation related concerns