We collect information from a wide range of sources and for a variety of purposes in the course of executing our regulatory functions. All information that we collect is managed in accordance with our obligations under the Privacy Act 2020 and the Official Information Act 1982.
CAA Privacy Statement [PDF 129 KB]
Regulatory enforcement policy [PDF 351 KB]
Administrative action policy
Section 15A investigation policy [PDF 108 KB]
We're open to receiving feedback and complaints about our performance and, in particular, about the way we conduct our information gathering and investigative activities. We have a robust complaints policy in place. All complaints receive a substantive response.
All complaints will be dealt with in accordance with our complaints policy and our obligations under the CAA Engagement Charter.
CAA Complaints Policy [PDF 234 KB]
Alternatively, use the following links if you wish to report an aviation or drone safety concern:
Effective from 5 April 2025, the Civil Aviation Act 2023 allows participants to seek an Independent Review of some decisions of the Director of Civil Aviation, or delegate.
The Minister of Transport has appointed a panel of independent reviewers for this function, which is supported by the Ministry of Transport.
Decisions which can be independently reviewed are set out in the Civil Aviation (Independent Review Function) Regulations 2025. They include those taken that are appealable to the District Court (under section 453(3) of the Civil Aviation Act 2023); and those on whether to grant individual exemptions from regulations or the Civil Aviation Rules.
More information about seeking an independent review, including how to apply, is available on the Ministry of Transport website(external link)
