Transparency and complaints

We collect information from a wide range of sources and for a variety of purposes in the course of executing its regulatory functions. All information that we collect is managed in accordance with our obligations under the Privacy Act 2020 and the Official Information Act 1982.

Privacy statement

CAA Privacy Statement [PDF 129 KB]

Transparency statement

The transparency statement is intended to outline:

• the types of investigations and information gathering the CAA conducts
• the purposes of those investigations
• the way we conduct these investigative and information gathering activities.

CAA Transparency Statement [PDF 226 KB]

This transparency statement summarises how the Civil Aviation Authority of New Zealand complies with the model standards of the State Services Commission.

More on information gathering

Regulatory enforcement policy [PDF 351 KB]

Section 15A investigation policy [PDF 108 KB]

Complaints process

We're open to receiving feedback and complaints about its performance and, in particular, about the way it conducts its information gathering and investigative activities. We have a robust complaints policy in place. All complaints receive a substantive response. 

All complaints will be dealt with in accordance with our complaints policy and our obligations under the CAA Service Charter.

Make a complaint

CAA Complaints Policy [PDF 49 KB]

CAA Complaints Procedures [PDF 183 KB]

CAA Service Charter

Alternatively, use the following links if you wish to report an aviation or drone safety concern:

• Report an aviation safety concern
• Report a drone safety concern